At SaveOnEnergy, we work to offer accurate information with editorial integrity.Our partners do not direct our editorial content, though we may reference their products in our posts. Read more about how we make money.
TXU Energy reviews
| Overall SaveOnEnergy score | 4.8/5 |
|---|---|
| Customer service | 4.9/5 |
| Online accessibility | 4.3/5 |
| Plan options | 5/5 |
SaveOnEnergy has 20 years of experience working with various top-tier providers in deregulated markets. Because there are dozens of providers, hundreds of plans, and constantly changing rates, our reviews are not based on first-hand experience. We encourage customers to do their own research, compare multiple plans, and consider their individual priorities when choosing which provider is the best fit for them.
(Ratings updated 5/7/2025)
- Customer service
- Accessibility
- Plan options
Learn more about how deregulated energy works
TXU Energy FAQs
Like most electricity providers in Texas, TXU carries out a credit check. Depending on the result of the check, you may have to pay a deposit before beginning service. If you want to avoid this fee, you could consider one of TXU’s no-deposit or prepaid energy plans.
That will depend on the type of plan you sign up for and when you cancel your plan. Fixed-rate plans include an early termination fee that varies from $150 for 12-month plans to $395 for 36-month fixed-rate plans. Variable-rate plans don’t have cancellation fees. You won’t have to pay an ETF if you cancel your plan because you moved to an area that TXU Energy doesn’t serve.
TXU Energy originally operated as the Dallas Electricity Lighting Company, which has a history dating back to 1882. In 2002, the company began operations as TXU Energy, when Texas deregulated its energy market.
The best electricity plan depends on your energy needs and preferences. TXU offers plans tailored for both residential and commercial customers. You can also choose between fixed-rate plans for price stability and variable-rate options for short-term flexibility. Customers committed to the environment can consider a green energy option. Enter your ZIP code on this page today and filter by provider to compare all of TXU’s options in one place.
Yes, the advertised prices shown on SaveOnEnergy include all charges, apart from government taxes and fees.
We make this process easy at SaveOnEnergy. Just enter your ZIP code on this page to see the energy plans offered in your area. Then, select TXU Energy from the filter options. Once you’ve chosen the plan you like best, sign up by providing your details in a matter of minutes. Call the number on your screen if you have questions or want help picking a plan.