At SaveOnEnergy, we work to offer accurate information with editorial integrity. Our partners do not direct our editorial content, though we may reference their products in our posts. Read more about how we make money.
Direct Energy reviews
|Overall SaveOnEnergy score||4.2/5|
We’ve broken down our scoring model into three main categories:
- Customer service (Power to Choose complaint score; Satisfaction guarantee)
- Online accessibility (Online bill pay; Online chat; Access to usage alerts & trends)
- Business history (Number of years in business; Accreditation by the BBB)
For more information on SaveOnEnergy.com reviews, you can find the full list here.
(Ratings updated 09/08/2022)
Learn more about how deregulated energy works
Direct Energy FAQs
Direct Energy offers fixed- and variable-rate plans for residential customers. It also offers commercial energy plans for small businesses. Some of its plans include 100% renewable energy and free Amazon Prime membership.
Direct Energy may require a deposit if you don’t meet specific credit score requirements. You’ll receive your deposit back after 12 months of consecutive on-time payments. If you’d prefer to avoid a deposit, you can explore no-deposit energy options on our marketplace, such as a prepaid plan from Direct Energy.
Direct Energy charges an ETF for canceling fixed-rate plans before the end of your contract. Customers who move outside of Direct Energy’s service area can have this fee waived.
Direct Energy offers a variety of energy plans, and there’s not one plan that’s best for everyone. Instead, picking the best energy plan will depend on your energy usage habits and plan preferences.